Destination and fare first
You see where a trip goes and what it pays before you accept it.
Safety standards
Safety standards for Heroes
What Drovox expects from every Hero, and what looks after you on the road.
Standards
What we expect
These keep every trip safe for riders and Heroes alike.
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Valid documents
Keep your licence, insurance and vehicle authorisation current.
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Safe driving
Drovox monitors unsafe driving, such as speeding, to protect riders and Heroes.
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Respect for every rider
No discrimination, harassment or threats of any kind.
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No weapons, drugs or alcohol
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Your account is yours
Accounts and passwords cannot be sold or shared.
For Heroes
What protects you
Two-way ratings
You rate every rider, and riders with low ratings can be suspended.
Hero support 24/7
A dedicated team for Heroes, in Arabic and English, day and night.
Women-only, for female Heroes
A female Hero who serves women only never receives requests from men.
Emergency button
Help is one tap away
If your car breaks down, there is an accident or someone needs an ambulance, press the emergency button in the Drovox Hero app and choose who you need. The call opens straight away.
- Press the emergency button The red button at the top of the map in the app.
- Choose the service Roadside assistance, ambulance, Najm or emergency services.
- Call straight away The call opens with the number ready, so you never have to look for it.