Rider safety

Your safety, before, during and after every trip

What Drovox does to protect riders, and what to do if something goes wrong.

Before your trip

verified_user

Verified Heroes

Every Hero passes identity and background checks before their first trip.

face

A live photo check

Heroes confirm their profile photo with a live selfie check when they register.

route

Fare and route fixed at booking

You see the fare before you confirm, and the route you confirmed does not change while you wait for your Hero.

woman

Ask for a female Hero

A woman rider picks the women option in the app, and a female Hero takes the trip.

During your trip

my_location

Live tracking

Follow your ride on the map in real time, from pickup to drop-off.

near_me

Your Hero’s real position

The line to your pickup is drawn from where your Hero actually is.

share_location

Share your trip

Send your live location and Hero details to family or friends.

sos

Emergency button

One tap connects you to emergency help from inside the app.

After your trip

star

Two-way ratings

Riders and Heroes rate every trip. Accounts with low ratings or repeated issues can be suspended.

receipt_long

A receipt for every trip

Every completed trip has a detailed invoice in your trip history.

support_agent

24/7 support

Chat from the trip screen or call 920031761, in Arabic and English.

flag

Report a problem

Open a support ticket from the trip in the app, and the team follows it up.

What to do

If something goes wrong

  1. Use the emergency button

    In immediate danger, use the emergency button in the app or call the emergency services.

  2. Share your trip

    Send your live location to someone you trust.

  3. Contact support

    Chat from the trip screen or call 920031761, day or night.

  4. Rate and tell us

    Rate the trip and describe what happened so the team can act on it.