Help
Rider help
Answers to the questions riders ask most.
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Our team is ready to help at any time.
The cities page lists where Drovox runs today and lets you ask for your city. You can also open the app to check availability where you are.
Pay by credit or debit card, mada, Apple Pay, digital wallet, or cash. You choose at booking time.
Yes, you can cancel before the Hero arrives. Cancellation terms and any fees are shown in the app.
Yes. When booking, pick a later date and time and we will assign a Hero ahead of your trip. You can change or cancel the booking from the app before it starts.
All Heroes are background-checked and vehicle-verified. Live tracking, an emergency button, and trip sharing keep you safe.
Yes. Pick from the available classes such as Sedan, SUV, or Max when booking. The fare for each class is shown before you confirm.
Open Wallet in the app and add balance with your card. Your balance can pay for your own rides or fund a family or business group.
Invite relatives to your family account and pay for their rides from a shared family balance. They accept the invitation in the app and every trip appears in your history.
Yes. Create a business group, invite team members, and fund their rides from a group balance with a full trip history for every member.
Enter the code before confirming your ride. Each code has an expiry date and a usage limit, and some are limited to a city. Some offers are applied automatically to eligible riders.
Yes. Every completed trip has a detailed invoice in your trip history inside the app.
Use the in-app chat from the trip screen, or call 920031761. Support is available around the clock in Arabic and English.
After every trip you rate your Hero and the vehicle. Heroes rate riders too, which keeps quality high on both sides.
Requests go to the Heroes closest to your pickup, so at busy times or in quieter areas it can take longer to find one. Try again in a few minutes, choose another class, or schedule the ride in advance so a Hero is assigned before your trip.
The app shows the fare before you confirm, and the route you confirm no longer changes while you wait for your Hero. If you were charged more than the fare you confirmed, open a support ticket from the trip in your history and the team will review it.
Enter the code before you confirm the ride. A code will not apply if it has expired, reached its usage limit, or is limited to another city, or to women or men only. If it still does not apply, contact support with the code.
Cancelling can carry a fee. When you cancel, the app shows whether a fee applies and how much before you confirm the cancellation.
Yes. You can pay with mada, Visa or Mastercard, Apple Pay, your Drovox wallet, or cash.
Yes. Pick the women option when you book in the Drovox Passenger app, and only female Heroes receive your request. If no female Hero is nearby, the app tells you.
No. Drovox is for everyone. Women riders can ask for a female Hero where available.
Yes. Drovox offers rides for riders with special needs. Choose that option in the app where it is available.
Contact support in the app, or email info@drovox.com, and ask us to delete your account. We delete your data except what the law requires us to keep, or while a balance or dispute is still open.