Help centre
How can we help?
Answers for riders and Heroes, and every way to reach the Drovox team, day and night.
FAQ
Frequently asked questions
Filter by riders or Heroes to find yours faster.
Still have questions?
Our team is ready to help at any time.
We are a trusting transportation app in Saudi Arabia, we’re committing safety and security features in a simple way
With a few simple steps you'll create an account on drovox:
• After adding your mobile phone number you'll receive a verification code.
• Add your name
• Now you’re ready to go!.
drovox are available in Riyadh, KSA, and will continues our journey to targeted cities
Book your trip by following these simple steps: • Select the pick-up location. • Select the destination • Choose suitable car for you from (economic, family, comfort, luxury or a car dedicated to our champions with special needs) • Check the cost and confirm your trip • Hero will arrive in a few minutes
drovox provide multiple payment methods to meet your needs, now you can pay in cash or through the following methods: • Mada cards • Master Card • Visa • Apple Pay • STC pay • PayPal
• Visit us on the Apple Store or Google Play • Download drovox Hero app for free • Follow the registration steps, it will take only 15 seconds • Wait for your application to be approved in a few minutes • Start count your profits now.
The cities page lists where Drovox runs today and lets you ask for your city. You can also open the app to check availability where you are.
Pay by credit or debit card, mada, Apple Pay, digital wallet, or cash. You choose at booking time.
Yes, you can cancel before the Hero arrives. Cancellation terms and any fees are shown in the app.
Yes. When booking, pick a later date and time and we will assign a Hero ahead of your trip. You can change or cancel the booking from the app before it starts.
All Heroes are background-checked and vehicle-verified. Live tracking, an emergency button, and trip sharing keep you safe.
Download the Drovox Hero app, complete your profile and document verification, and start earning on your own schedule.
Withdraw your earnings instantly to your registered bank account whenever your balance is above SAR 50. You can follow every trip and withdrawal in the Drovox Hero app.
Yes. Pick from the available classes such as Sedan, SUV, or Max when booking. The fare for each class is shown before you confirm.
Open Wallet in the app and add balance with your card. Your balance can pay for your own rides or fund a family or business group.
Invite relatives to your family account and pay for their rides from a shared family balance. They accept the invitation in the app and every trip appears in your history.
Yes. Create a business group, invite team members, and fund their rides from a group balance with a full trip history for every member.
Enter the code before confirming your ride. Each code has an expiry date and a usage limit, and some are limited to a city. Some offers are applied automatically to eligible riders.
Yes. Every completed trip has a detailed invoice in your trip history inside the app.
Use the in-app chat from the trip screen, or call 920031761. Support is available around the clock in Arabic and English.
After every trip you rate your Hero and the vehicle. Heroes rate riders too, which keeps quality high on both sides.
Your national ID, a valid driving license, the vehicle registration, and valid vehicle insurance. Upload them inside the Drovox Hero app.
Preliminary approval usually takes less than 15 minutes once your documents are uploaded and complete.
Every trip shows your earnings in the app, and your wallet history lists each trip, incentive, and withdrawal.
Yes. Go online whenever you want and go offline when you are done. There are no fixed shifts.
Accepting requests keeps your acceptance rate high, and a high rate is what qualifies you for incentives and guarantee offers.
Share your referral code with a new Hero. Once they register and start completing trips, you earn with them.
The cities page lists where Heroes drive today, and new cities are announced there first.
Yes. Add your vehicles in the Drovox Hero app and choose which one is your default. Each vehicle needs a valid registration and valid insurance.
From Wallet in the Drovox Hero app you can add more than one bank account and set one as the default for withdrawals.
Your license, insurance and vehicle authorization each have an expiry date in the app. The app notifies you when one expires; upload the renewed document to keep receiving trips.
Tap the availability switch in the Drovox Hero app. You only receive requests while you are online, and you can go offline at any time.
Yes, from the trip screen. Repeated cancellations lower your acceptance rate and can affect incentives, so if a rider does not show up, pick the matching cancellation reason so it is recorded correctly.
Yes. Riders rate every trip, and you rate riders too. A high rating keeps your account in good standing and helps you qualify for incentives.
Weekly incentives and guarantee offers are announced inside the Drovox Hero app together with their conditions, such as minimum online hours, accepting requests, and completed trips per day.
Your account is registered to one city. If you move, contact Hero support and we will update it.
Open a support ticket or chat from the Drovox Hero app, or call 920031761. Support is available around the clock, and you can rate the help you received once a ticket is closed.
Requests go to the Heroes closest to your pickup, so at busy times or in quieter areas it can take longer to find one. Try again in a few minutes, choose another class, or schedule the ride in advance so a Hero is assigned before your trip.
The app shows the fare before you confirm, and the route you confirm no longer changes while you wait for your Hero. If you were charged more than the fare you confirmed, open a support ticket from the trip in your history and the team will review it.
Enter the code before you confirm the ride. A code will not apply if it has expired, reached its usage limit, or is limited to another city, or to women or men only. If it still does not apply, contact support with the code.
Cancelling can carry a fee. When you cancel, the app shows whether a fee applies and how much before you confirm the cancellation.
Yes. You can pay with mada, Visa or Mastercard, Apple Pay, your Drovox wallet, or cash.
Yes. Pick the women option when you book in the Drovox Passenger app, and only female Heroes receive your request. If no female Hero is nearby, the app tells you.
No. Drovox is for everyone. Women riders can ask for a female Hero where available.
Yes. Drovox offers rides for riders with special needs. Choose that option in the app where it is available.
Contact support in the app, or email info@drovox.com, and ask us to delete your account. We delete your data except what the law requires us to keep, or while a balance or dispute is still open.
Requests go to the nearest available Heroes, so where you wait matters. Stay online in busy areas and at busy times, keep your acceptance rate up, and check that your documents are valid and your account is registered to the city you drive in.
The fare the rider pays and the earnings in your wallet can differ: your wallet shows your share of each trip. If a trip’s earnings look wrong, open a support ticket from that trip in the Drovox Hero app.
Instant withdrawals usually reach your bank within minutes, though some banks take longer. Check that the IBAN in your wallet is correct, then contact Hero support if the money still has not arrived.
Retake the selfie in good light, facing the camera, without a hat or sunglasses. If it keeps failing, contact Hero support from the app.
Enter your name as it appears on your national ID, and your name in English where the app asks for it.
Each incentive has conditions shown in the app, such as online hours, accepting requests and trips per day. If you met them and the incentive has not appeared in your wallet, open a ticket from the Drovox Hero app.
Accounts can be suspended for low ratings, expired documents, or breaking the community rules. Contact Hero support from the app to find out why and to ask for a review.
Yes. Registration is open to Saudi men and women aged 18 and over.
Yes. Choose women riders only in the Drovox Hero app, and requests from men will not reach you.