Support around the clock
The support team answers riders and Heroes day and night, in Arabic and English.
Technology
Customer support and data
How riders and Heroes get help, and what the platform measures to improve.
How we help, and what we measure
From inside the app
Chat or call from the app, or call 920031761, with a help centre for riders and one for Heroes.
Drovox Support System
The support system we run is becoming a product for support teams and their users. Coming soon.
Demand and coverage
Where rides are requested, and where more Heroes are needed.
Service quality
Ratings from both sides of every trip.
Handled with care
Personal data is handled under the privacy policy.